Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

The IT Operations Specialist II helps to ensure the stability, efficiency, and security of an organization's IT infrastructure. This position is responsible for monitoring system performance, troubleshooting technical issues, and supporting the deployment and maintenance of hardware, software, and network systems. The specialist collaborates with cross-functional teams to implement IT solutions, enforce best practices, and support business continuity.

Job Summary

As an IT Operations Specialist I, you will play a vital role in monitoring and operating server computer systems. You will be responsible for managing batch processing to ensure quality output to customers and users. Become a part of our dynamic team that is dedicated to helping one another.

Responsibilities

Train on the operation, monitoring, and controlling of mainframe, midrange, and server computer systems, including all related printing equipment, and reporting any problems that arise to the shift supervisor.
Obtain a working knowledge of systems that process on the shift, balancing of processed output, and distribution of printed reports.
Monitor mainframe, midrange, and server systems via remote terminal(s) under the supervision of the shift supervisor or senior operations specialist.
Obtain a basic understanding of console commands, operating system(s), 3rd party software and Microsoft Office Products, specifically Excel functions.

Qualifications

High school diploma required.
A technical degree is desired, but not required.
Reliable, dependable, and have a positive attitude.
Excellent communication skills.
Ability to lift objects up to 30 pounds.

Benefits/Perks

Opportunity for annual performance bonus
Discounts on your auto insurance (underwriting approval required)
Benefits include: health, dental, supplemental cancer, vision insurance and 401(k) plan
Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
Short-term and long-term disability
Flexible Healthcare and Childcare spending accounts for tax savings
Opportunities for advancement
Continuous training and support throughout your career with Alfa
College tuition discounts at various colleges in Alabama

Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s becoming part of a well-respected company that is based on our core 4 values of faith, family, community and integrity.

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